Glancity support
Help for the Glancity app and website. Developer: Glancity.
Contact us
Email contato@glancity.com. Tell us the city, what you saw and on which device (Android, iPhone or the web). If it's about your account, write from the email address you signed up with.
We reply within 3 business days.
Frequent questions
Is Glancity free?
Yes. There is nothing to pay inside the app. Some ticket links may earn Glancity a commission, at no extra cost to you.
Do I need an account?
Yes. You sign in with your email or your Google account. The account keeps your favorite events, so your list follows you to other devices.
The weather or an event looks wrong
The forecast comes from weather services (MET Norway and Open-Meteo) and events from the organizers, official city sites and ticket sellers. Each event shows its source: check dates and prices there. If something is still wrong, email us the city and the event and we'll look into it.
A camera won't play
Cameras play in YouTube's own player and depend on the channel staying live. When a camera fails to play, it is reported automatically and hidden for everyone. If a camera plays but isn't live, isn't in that city or doesn't show a place, tap Report camera below it.
How do reminders work?
Tap the star on an event to make it a favorite. In the phone app, if you allow notifications, Glancity reminds you the evening before (at 18:00) and 2 hours before it starts, and tells you if the date changes or it's cancelled. There are no reminders at night (22:00–08:00). You can change this under Reminders, after tapping your photo or initial at the top right. In the browser there are no notifications: today's and tomorrow's events show at the top, and you can add an event to your calendar.
Which languages are there?
English, Portuguese, Spanish, French, German, Italian, Japanese and Chinese. The app follows your device's language; you can change it under Language, in the same place.
How do I remove my event, image or stream?
If you organize an event, own a photo or run a live stream shown in Glancity and want it removed, email contato@glancity.com with the link or the event's name. It is removed within 24 hours.
Delete your account
In the app
Tap your photo or initial at the top right, choose Delete account and confirm with Delete permanently. You don't need to install anything else.
Deleted at once and for good
- your account: email address, name, country, language, how you sign in, and your sessions;
- the events you marked as favorites;
- your profile photo;
- on that device: your favorite cities, settings, search history, the saved copy of your events and their reminders.
What stays
- anonymous totals that were never linked to you, such as how many times a city was opened;
- copies in the backups and logs of Supabase, our account provider, until they expire under Supabase's own policy;
- data saved on another device where you used Glancity: it stays there until you clear the app's data or uninstall it.
Without the app
If you can't or don't want to open the app, email contato@glancity.com from your account's email address, with the subject "Delete my account". We reply within 3 business days and delete your account, your favorite events and your profile photo, as the app does. A phone still signed in to the account signs out and drops its reminders the next time the app is opened; the rest saved on that phone stays until you clear the app's data or uninstall it.
If you signed in with Google, you can also remove Glancity's access in your Google Account, under third-party connections.
If you never created an account
Then everything is only on your device: clear the app's data or uninstall it (on the web, clear this site's data in your browser).